Last update: September 8, 2026
1. Provider Data and Scope
1.1. These General Terms and Conditions govern the use of the website of BRENTA LOGISTICS LLC, UIC 208758682, VAT No. BG208758682, having its registered seat and management address at: 24 Dr. Lyuben Popov Str., Varna, Bulgaria, represented by Manager Ivanesa Stefanova Ivanova, hereinafter referred to as "Brenta Logistics" or the "Company".
1.2. The website presents the activities of the Company and allows visitors, individuals, and business clients to send inquiries for transport and related logistics services.
1.3. The website does not constitute an e-commerce shop. Submitting an inquiry form alone does not automatically constitute the conclusion of a contract and does not oblige Brenta Logistics to accept the request.
1.4. Contacts: Tel: +359 894 707 940 | Email: [email protected].
2. Services
2.1. Depending on the specific request, Brenta Logistics may offer or arrange:
- domestic and international vehicle transport;
- transport of vans, campers, caravans, motorcycles, and other vehicles when agreed in advance;
- logistics management and freight forwarding services;
- organization of transport via own fleet or selected external carriers/subcontractors;
- assistance regarding purchase, import, maritime and road transport, customs procedures, technical inspections, and registration of vehicles from Europe or other agreed markets.
2.2. The specific scope, price, deadlines, route, mode of transport, and additional services are determined in an individual offer, confirmed order, contract, transport order, or other written correspondence between the parties.
2.3. Services that depend on state authorities, customs, ports, technical services, auctions, sellers, or other third parties are performed under the conditions and timeframes applicable to the specific case.
3. Inquiries and Offers
3.1. The client sends an inquiry via the website form or the contact channels provided and supplies sufficient information for the preparation of an offer.
3.2. The client is responsible for ensuring that the provided data is accurate and complete, including addresses, make and model, dimensions/weight for non-standard vehicles, technical condition, drivability, availability of keys and documents, as well as specifics regarding loading and unloading.
3.3. The offer is valid for the period specified therein. In the absence of an explicitly stated period, it is indicative and subject to confirmation depending on available capacity and current conditions.
3.4. A price given on the basis of incomplete or inaccurate information may be adjusted after establishing the actual circumstances.
4. Conclusion and Execution of Orders
4.1. A contractual relationship arises after explicit acceptance of a specific offer/order by the parties in a manner that allows the agreed content to be established.
4.2. Brenta Logistics has the right to refuse a request when there is a lack of suitable capacity, the route or vehicle cannot be serviced safely or lawfully, necessary documents are missing, or there is another justified reason.
4.3. Stated dates and deadlines may be indicative unless explicitly agreed otherwise. International transport may be affected by traffic, movement bans, weather conditions, borders, ports, customs procedures, technical breakdowns, and other circumstances beyond the reasonable control of the parties.
5. Price and Payment
5.1. The price is determined individually based on the route, type and condition of the vehicle, deadlines, available capacity, and additional services.
5.2. The method, currency, and payment due date are specified in the offer, invoice, contract, or confirmed order.
5.3. Additional costs incurred due to inaccurate data provided by the client, impossibility of loading/unloading, demurrage, lack of access, change of address, or other circumstances for which Brenta Logistics is not responsible, may be charged after notifying the client.
6. Client Obligations
6.1. The client undertakes to:
- provide accurate data and necessary documents;
- ensure the legal right to hand over the vehicle for transport;
- notify in advance of technical defects, leaks, brake failure, non-drivability, modifications, or non-standard dimensions;
- ensure safe and legal access to the loading and unloading locations;
- not leave undeclared hazardous, prohibited, or valuable items inside the vehicle;
- comply with agreed payment terms and accept delivery.
6.2. Personal items inside the vehicle are permitted only if explicitly agreed in advance. Brenta Logistics assumes no liability for undeclared items to the extent permitted by law.
7. External Carriers and Subcontractors
7.1. To perform the orders, Brenta Logistics may use its own transport as well as licensed carriers, freight forwarders, and other subcontractors.
7.2. When Brenta Logistics acts as a freight forwarder/organizer, the actual carrier may be a third party. Applicable rights and liabilities are determined by the specific contractual status of the parties, mandatory legislation, and applicable international rules.
7.3. Data necessary for the execution of the order may be provided to such partners to the extent required.
8. Receipt, Condition, and Delivery
8.1. Where possible, the condition of the vehicle is verified upon receipt by means of transport documents, reports, photos, or other suitable methods.
8.2. Upon delivery, the client/consignee must perform a reasonable inspection and, in case of apparent loss or damage, note objections on the relevant transport document and notify Brenta Logistics without undue delay.
8.3. These rules do not limit rights that cannot be restricted by virtue of applicable law or international convention.
9. Liability and International Road Transport
9.1. Liability for international road carriage of goods, when the conditions for applicability are met, is governed by the CMR Convention and applicable mandatory law.
9.2. Nothing in these General Terms and Conditions excludes or limits liability which by law or applicable international convention cannot be excluded or limited.
9.3. Brenta Logistics is not liable for delay or non-performance caused by force majeure or circumstances beyond its reasonable control, unless applicable law provides otherwise.
9.4. For services involving assistance with purchase or import, Brenta Logistics is not the vehicle manufacturer and does not guarantee hidden technical defects, history, or information provided by an independent seller/auction, unless an explicit written obligation for inspection or warranty was undertaken.
10. Cancellation, Modification, and Termination
10.1. Conditions for cancellation or modification of a confirmed order are specified in the particular offer/order according to the stage of organization and expenses incurred.
10.2. When the client is a consumer, these conditions do not restrict applicable statutory rights of withdrawal or other mandatory rights. The applicability of the right of withdrawal is assessed according to the nature and mode of conclusion of the specific contract and statutory exceptions.
11. Complaints
11.1. Complaints may be sent to [email protected], stating the order number/date, vehicle, description of the case, and available evidence.
11.2. Brenta Logistics reviews complaints within a reasonable timeframe and may request additional documents, photographs, CMR, or other information.
11.3. Timeframes and procedures under applicable international conventions or mandatory legislation shall prevail.
12. Intellectual Property and Website
12.1. The content, trademarks, graphics, and materials on the website are protected under applicable law, unless indicated otherwise.
12.2. Use of the website for unlawful purposes, submitting false inquiries, abusing forms, or actions disrupting its security and normal operation is strictly prohibited.
12.3. The city and country suggestions in the quote form are based on data from GeoNames (www.geonames.org), used under the Creative Commons Attribution 4.0 International licence (CC BY 4.0).
13. Personal Data and Cookies
13.1. Processing of personal data is described in the Privacy Policy, and the use of cookies in the Cookie Policy published on the website.
14. Applicable Law and Dispute Resolution
14.1. To the extent permissible, relations with Brenta Logistics are governed by Bulgarian law, with mandatory norms of the European Union and applicable international conventions also applying.
14.2. In cross-border consumer transactions, the choice of Bulgarian law does not deprive the consumer of the protection of mandatory provisions that would be applicable under active EU regulations.
14.3. The parties shall seek to resolve disputes through negotiations first. Competent courts are determined pursuant to applicable rules on international and local jurisdiction.
14.4. For business clients, special terms may be agreed upon, which in case of conflict shall prevail over these General Terms and Conditions.
15. Amendments
15.1. Brenta Logistics may update the General Terms and Conditions upon changes in services, legislation, or operational practices. The new version will be published on the website indicating the update date.
Last update: September 8, 2026
